NOTE: This post is an altered version of an article I wrote for the international magazine, CASE Currents, which was published in December 2019. The excitement Jane Jones* felt on the way to her new job as a website specialist at a Midwestern public university quickly dissipated. By the end of her second week, she […]

Picture this: the year is 1998 and after successfully wrapping up my internship, my supervisor hands me a letter of recommendation. Among the typical, “great writer,” “personable” and “hard worker” compliments, was a comment that now, some 20+ years later, stands out: my supervisor commended me for, “…using her own personal internet resources to conduct […]

This post originally appeared on the IABC Heritage Region 2018 Conference blog. Imagine starting at a new job, full of excitement for your future. However, when you arrive, you can’t seem to find your boss, so you have a seat in the waiting area. Five minutes go by and employees hurriedly funnel into work without […]